NeuForm support

Support

Get help with purchases, Library access, Automatic Plan intake, DLTER, reviews, and general questions.

Contact support Open My Library
Orders Library access Automatic Plan intake DLTER Reviews

Quick help

Pick the issue that matches what happened. Use contact as the backup path when the current self-service route does not resolve it.

I bought a training plan

Problem: You need the download or cannot find the product after purchase.

Best first step: Open My Library and use the same email you used at checkout.

Open My Library

I cannot access My Library

Problem: The Library is empty, incomplete, or tied to a different account than expected.

Best first step: Confirm the checkout email, then contact support with the product name if the item is still missing.

Check My Library

I bought Automatic Plan

Problem: You purchased the one-time $39 generated 4-week plan and need to complete intake.

Best first step: Go to Start Plan and use the same email you used at checkout.

Start Plan intake

My intake window expired

Problem: The Automatic Plan intake window expired before you submitted the form.

Best first step: Contact support with your checkout email and Automatic Plan order details.

Contact support

I bought a DLTER Blueprint

Problem: You purchased a Blueprint or the purchase redirect did not land where expected.

Best first step: Check My Library first. If access is still missing, contact support with the checkout email and Reality Type if known.

Open My Library

I want to leave or update a review

Problem: You want to leave feedback, update a review, or ask about photos and results.

Best first step: Use the public review form. For updates after submission, contact support.

Open review form

Automatic Plan support

Automatic Plan is a one-time $39 generated 4-week plan. Buyers complete intake after purchase, and the checkout email should match the email used on the intake.

Plans are delivered by email, usually within about 12 hours after intake submission. If the plan is not in your inbox, check Spam and Promotions before contacting support.

  • Use the same email used at checkout.
  • Submit the intake once for the plan you want generated.
  • If intake access is missing or expired, contact support with the checkout email and product name.

Library and training plan access

My Library is the current self-service access hub for account-linked products. Use the same email you used at checkout so the correct products can appear under the right account.

If an item is missing, contact support with the checkout email and product name. Do not send payment card details.

  • Open My Library for purchased training plan downloads and account-linked products.
  • Use the training plan catalog when you want to browse current plans before purchase.
  • Use contact when the Library does not show a product that should be linked to your account.

DLTER support

The DLTER quiz is public. The DLTER explained page is public education about the framework. Blueprint access may depend on purchase or account access.

If a purchase redirect goes wrong or a Blueprint does not appear where expected, contact support with the checkout email and Reality Type if known.

  • Use the quiz route to take or retake the public DLTER quiz.
  • Use the explained route for the public DLTER overview.
  • Use My Library for account-linked DLTER products when available.

Reviews and results

Use the public review form to leave feedback, share a result, or update a previous submission. Reviews may be reviewed before publication.

Photos and results are only published with permission. Individual outcomes vary.

  • Use the review form for new submissions.
  • Use contact if you need to update a submitted review.
  • Review the terms and privacy page for legal and support policy context.

What to include when contacting support

Use the contact page when self-service does not solve the issue, a purchase redirect went wrong, an order needs recovery, or access is missing after using the checkout email.

  • Checkout email used for the order.
  • Product name, such as training plan, Automatic Plan, or DLTER Blueprint.
  • Issue type, such as missing Library item, expired intake window, missing plan email, review update, or purchase redirect issue.
  • Screenshots only if they help show the issue.
Privacy note: Do not include full payment card details in a support message.

Support route directory

These are the current public routes referenced by this support hub.