NeuForm Support
What do you need
help with?
Find a few useful checks and the right place to ask for help. You can contact us at any point.
Already paid? Do not purchase again to fix missing access. We can review the original purchase.
Start here
Choose what went wrong.
Accounts and purchases
Get back to your account or purchase.
Open the answer that matches your issue. You can skip straight to contacting us.
I cannot sign in or use My Library.
- Open My Library and use the NeuForm account connected to your purchase.
- If checkout used a different email, tell Support both addresses and which account you want to use.
- If you cannot sign in, contact us directly. You do not need to create another account or buy again to ask for help.
My digital purchase is missing.
Use these checks for a purchased book or training plan. For Nutrition Lab data or Pro access, use the Nutrition Lab section below.
- Check your receipt or confirmation to see whether checkout completed.
- Open My Library with the account connected to checkout. Check the relevant category and refresh once if access may still be processing.
- Check your access email, including spam or promotions. If the purchase is still missing, contact us with the product, approximate purchase date, and checkout and login emails if they differ.
Do not pay again. Support can review the original purchase and account access.
I need help with a subscription, charge, package, or coupon.
Use the billing or account controls inside the product to review a subscription or cancellation option. For Nutrition Lab, open the app and sign in first.
If a control is missing, a charge looks duplicated, or a package or discount is not applied as expected, contact billing support. Include the product or service, approximate date, and what you expected.
Do not create another payment or subscription to fix the problem. Never include full card numbers or card security codes.
Nutrition Lab
Keep your saved work safe.
Supported saved Nutrition Lab data syncs with your NeuForm account. Your browser also keeps a local working copy.
My saved Nutrition Lab data is missing on another browser or device.
- Use the same NeuForm account on both devices. Your supported changes and drafts save automatically.
- Check the save status on the original device. If it is offline, reconnect and let the pending changes finish saving. Free planning previews do not save or appear on another device.
- If saving needs attention or work is still missing, keep the original tab open and use the available export controls for a backup. Contact Nutrition Lab support with your device, browser, and the message shown.
Why does the Free planning preview not save my plans?
The Free Week, Meal, and meal-prep previews let you try planning, but the plans made in those previews do not save. Pro is required to save and edit these plans. This does not mean that every Free feature is a non-saving preview.
You can compare Free and Pro on the Nutrition Lab information page before deciding whether to upgrade.
I paid for Pro, but the app still shows Free access.
Confirm you are using the NeuForm account connected to the subscription. Review the account controls inside Nutrition Lab. If the expected access is still missing, contact us with the approximate purchase date and checkout and login emails if they differ.
Do not subscribe again to restore access. Signing in, having Pro access, and syncing saved data are separate checks.
Other products and booking
Find help for your product.
Nutrition Fundamentals: which edition did I buy?
The NeuForm Digital Edition opens in My Library under Books & Guides. The Amazon paperback is a separate purchase. Buying one does not include the other.
Use NeuForm Support for Digital Edition payment or access. Use your Amazon order for paperback shipping, physical returns, or damaged-copy help.
Where do I open a training plan I purchased?
Use My Library with the NeuForm account connected to checkout. If the plan is missing, follow the purchase checks above and contact Support before paying again.
I already purchased Automatic Plan. What happens next?
Open My Library to access your intake, check status, or open a delivered plan. New Automatic Plan purchases are temporarily paused; do not start another purchase to fix an existing order.
I need help with private training, booking, or a package.
- Already booked? Use the Change or Cancel link in your Acuity confirmation or reminder email first. If it is missing or the appointment looks wrong, contact us.
- Approved client? Open the Client Hub with your approved NeuForm account.
- New applicant? Start on the Personal Training page and complete the Fit Review.
- Package or payment issue? Contact billing support before paying again if a package, coupon, or previous payment should apply.
I need help opening or saving in Strength Lab.
Sign in to the same NeuForm account on both devices. Your account workspace saves automatically on Free and Pro. Guest records stay separate until you transfer them.
Look for Saved on the original device. If saving is paused, open Saving settings and choose Resume account saving. If you are offline, reconnect and let pending changes finish saving.
If you see Needs attention or records are missing, keep the original tab open. Use Saving settings to download a backup or review conflicting changes. Contact Strength Lab support with your device, browser, and the message shown. Do not clear site data or reset the app to recover missing work.
Where are my saved Reality Maps and Blueprint?
Open My Library with the account used to save your Reality Map. The assessment and immediate result are free; saving a result to your account is optional.
One Personal Reality Blueprint purchase applies to current and future saved Reality Maps on that account. You do not need to buy again after a retake. If access is missing, contact us before purchasing again.
Contact NeuForm
Tell us what happened.
No need to repeat every check. Send the details that help explain your issue.
Include what is relevant
- The product, service, or page involved.
- What you expected and what happened instead.
- For purchases: the approximate date and checkout and login emails if different.
- For technical issues: your device, browser, and any error message.
Links such as “Get billing help” open the Contact form with a matching topic. You can change the topic before sending.