My digital purchase is missing
Use the account connected to checkout, open My Library, and refresh once if access may still be processing.
Find the right fix without paying twice.
Start with My Library or the matching product route. Use the contact form when access, payment, booking, subscription, or product details still look wrong.
Choose the issue that most closely matches what happened.
Use the account connected to checkout, open My Library, and refresh once if access may still be processing.
NeuForm handles Digital Edition payment and access. Amazon handles paperback shipping, physical returns, and damaged copies.
Complete intake through My Library or Start Plan. The finished plan appears in My Library after the intake and delivery process.
Open My Library and use the NeuForm account you intend to keep. Include both emails in support if checkout used a different address.
New applicants start with the public service page. Approved clients use the Client Hub. Existing appointments use the Acuity email first.
Do not create another payment or subscription. Use billing support when a package, discount, renewal, cancellation control, or charge looks incorrect.
Use this order before creating another payment. NeuForm can reconcile payment, account, access, Library, email, and fulfillment records when needed.
Confirm that checkout completed and you received a receipt or confirmation.
Log in using the NeuForm account connected to checkout, or the account you intend to keep.
Open My Library and check the correct category, then refresh once if access may still be processing.
Check the branded access email and your spam or promotions folder.
Do not purchase again. Contact support with the product, both emails if different, approximate purchase date, and what you see.
The Digital Edition is purchased through NeuForm and opened in My Library under Books & Guides. Amazon fulfills the paperback. Buying one format does not include the other.
Purchased plans should appear in My Library when the checkout and NeuForm account are connected correctly.
After checkout, complete the intake through My Library or Start Plan. The finished plan appears in My Library after the intake and delivery process.
Use the route that matches your current stage.
Open the matching product or tool first. Use the issue-aware contact route when access, billing, saved state, or a redirect still looks wrong.
Open the Digital Edition through My Library. Use the book page for format details. Amazon handles paperback shipping and physical-order issues.
Use the catalog for product details and My Library for account-linked access to owned plans.
Use the product page for offer details, Start Plan for intake, and My Library for final access.
Account access and saved Lab state are separate. Saved Lab state remains in the current browser unless exported. Changing browsers or devices, private browsing, or clearing site data can make it unavailable.
Use the marketing page for feature details and the tool route for calculations and current account prompts. Technical issues should include the page, device, browser, and what happened.
The assessment and explainer are public. My Library is the account route for saved results and paid Personal Reality Blueprints.
These cover the most common access, format, billing, booking, and technical questions.
Use the contact form after self-service does not resolve the issue.
Useful routes grouped by what you are trying to do.