NeuForm support

Support

Get help with purchases, Library access, Automatic Plan intake, private training approval, booking access, package or coupon issues, confirmation emails, appointment changes, DLTER, and reviews.

Contact support Open My Library
Orders Library access Automatic Plan intake Personal Training Nutrition Lab DLTER Reviews

Quick help

I bought a training plan

Problem: You need the download or cannot find the product after purchase.

Best first step: Open My Library and use the same email you used at checkout.

Open My Library

I cannot access My Library

Problem: The Library is empty, incomplete, or tied to a different account than expected.

Best first step: Confirm the checkout email, then contact support with the product name if the item is still missing.

Check My Library

I bought Automatic Plan

Problem: You purchased the one-time $39 generated/custom 4-week plan and need to complete intake.

Best first step: Check the email address used at checkout for the intake form, including Spam and Promotions.

Start Plan guidance

I cannot find my intake email

Problem: The Automatic Plan intake form has not arrived after successful payment.

Best first step: Check the checkout email, Spam, and Promotions, then contact support with the checkout email and product name if it is still missing.

Contact support

I bought a DLTER Blueprint

Problem: You purchased a Blueprint or the purchase redirect did not land where expected.

Best first step: Check My Library first. If access is still missing, contact support with the checkout email and Reality Type if known.

Open My Library

I want to leave or update a review

Problem: You want to leave feedback, update a review, or ask about photos and results.

Best first step: Use the public review form. For updates after submission, contact support.

Open review form

Nutrition Lab Help

Problem: You need help understanding Nutrition Lab, opening the tool, or finding current account access details.

Best first step: Learn about Nutrition Lab, then open the tool for current access prompts.

Learn about Nutrition Lab

I need help with private training

Problem: You need help with Fit Review approval, booking access, payment, a package or approved coupon, a confirmation email, or an appointment change.

Best first step: New applicants should begin with the Personal Training page. Approved clients should use the approved-client sign-in entry.

Private Training Help

Private training and booking

New applicants should begin with the Personal Training page and complete the Fit Review before private booking access is expected.

Approved clients should use the approved-client sign-in entry. After access is confirmed, Acuity handles scheduling, intake, payment, packages, reminders, cancellations, and rescheduling.

  • Existing appointments are changed through the Change/Cancel button in the Acuity confirmation or reminder email.
  • Contact NeuForm if access, payment, a package code, coupon application, expiration, or confirmation appears incorrect.
  • Do not submit passwords, full card numbers, CVCs, or sensitive medical records through the support form.

Automatic Plan support

Automatic Plan is a one-time $39 generated/custom 4-week training plan. Secure Stripe checkout is the first step, and NeuForm sends the intake form to the checkout email address after successful payment.

Use the same checkout email for intake and support. Delivered within 48 hours after intake submission. Many plans may arrive sooner. If the intake form or plan email is not in your inbox, check Spam and Promotions before contacting support.

  • Complete secure checkout before intake.
  • Use the same email used at checkout for intake and support.
  • Submit the intake once for the plan you want generated.
  • If the intake form is missing after successful payment, contact support with the checkout email and product name.

Library and training plan access

My Library is the current self-service access hub for account-linked products. Use the same email you used at checkout so the correct products can appear under the right account.

If an item is missing, contact support with the checkout email and product name. Do not send payment card details.

  • Open My Library for purchased training plan downloads and account-linked products.
  • Use the training plan catalog when you want to browse current plans before purchase.
  • Use contact when the Library does not show a product that should be linked to your account.

Nutrition Lab Help

Nutrition Lab is the public nutrition planning workflow. Use the education page to learn what it is, then open the tool for current access and account details.

  • Use Nutrition Lab to learn the workflow and next steps.
  • Use the tool route when you are ready to calculate, plan, or check access.
  • Use contact if account access does not match what the tool screen shows.

DLTER support

The DLTER quiz is public. The DLTER explained page is public education about the framework. Blueprint access may depend on purchase or account access.

If a purchase redirect goes wrong or a Blueprint does not appear where expected, contact support with the checkout email and Reality Type if known.

  • Use the quiz route to take or retake the public DLTER quiz.
  • Use the explained route for the public DLTER overview.
  • Use My Library for account-linked DLTER products when available.

Reviews and results

Use the public review form to leave feedback, share a result, or update a previous submission. Reviews may be reviewed before publication.

Photos and results are only published with permission. Individual outcomes vary.

  • Use the review form for new submissions.
  • Use contact if you need to update a submitted review.
  • Review the terms and privacy page for legal and support policy context.

What to include when contacting support

Use the contact page when self-service does not solve the issue, a purchase redirect went wrong, an order needs recovery, private-training access or booking details look incorrect, or access is missing after using the checkout email.

  • Checkout email used for the order.
  • Product or service name, such as training plan, Automatic Plan, private training, or DLTER Blueprint.
  • Issue type, such as missing Library item, missing Automatic Plan intake email, private-training booking access, package or coupon issue, confirmation email issue, appointment-change guidance, missing plan email, review update, or purchase redirect issue.
  • Screenshots only if they help show the issue.
Privacy note: Do not send your full card number, CVC, passwords, or sensitive medical details through the support form. For order help, include the checkout email, product name, and a short description of the issue.

Support route directory

These are the current public routes referenced by this support hub.